This privacy policy sets out how heatnotburn.co.uk uses and protects any information that you give heatnotburn.co.uk when you use this website.
heatnotburn.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
heatnotburn.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
Third party data transfers
Personal data (Name, Address, Date of Birth, Tel No, Email) we obtain from you in connection with your purchase will be transferred to our supplier, Forward Vaping Limited (number 10690033). They are the official and exclusive Distributor of iQOS “heat-not-burn” (or heated tobacco) products and “Heets” consumables manufactured and distributed by Philip Morris Limited (UK number 03619145). They need this data to fulfil your order, supply the
products to us, activate the 12-month warrantee and for data analysis purposes. Any of your data will be held in accordance with their privacy policy, available here https://legal.forwardvaping.com/privacy-policy
Forward Vaping’s systems are configured so that their supplier, and ultimate manufacturer of the products (Philip Morris Limited) can use your data for direct marketing, data analysis and feedback purposes. As such, and only with your consent, Forward Vaping Limited may pass your name and email address or contact number to Philip Morris in order to do this. You are asked to provide your consent to these transfers when you purchase the products from us (but are under no obligation to do so and not doing so will not affect your purchase in any way). That data will then be stored subject to Philip Morris’s privacy policy, available at https://www.pmi.com/privacy-notice
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
